Faber is the undisputed expert in kitchen hoods, with a well-established leadership in producing high-quality models that combine technological innovation, refined design, and exceptional performance. To get the most out of your product, however, it's essential to emphasise the importance of proper installation, maintenance, and care: users should carefully follow the instruction manuals to prevent malfunctions and ensure safety. This way, many common issues can be easily resolved at home, without the need for specialists — saving both time and money.
Another fundamental step to avoid most future inconveniences is choosing the right hood from the start — calculating the required performance based on your kitchen's square footage, selecting the right size relative to the hob, and evaluating other key factors to find the best model for your specific needs.
This introduction sets the stage for the heart of the guide, inspired by the page dedicated to the most frequently asked questions from our customers. We'll start by precisely identifying your model, then tackle each problem with practical, step-by-step solutions.
IDENTIFY YOUR FABER MODEL
The first step for effective troubleshooting is to precisely identify your hood model. The model name and serial number are printed on an internal label, easily accessible by removing the grease filters: it's usually located in the upper right area, where you'll find a 7-to-9-digit service code (starting with 63) or a 10-digit code (starting with 110).
This information is essential to download the correct manual from our technical specifications page or to contact Faber support quickly and accurately. Below is an example label showing all the necessary details:
COMMON PROBLEMS AND PRACTICAL SOLUTIONS
With your model and serial number at hand, let's go through the most common problems one by one, addressing each with clarity and a touch of practicality.
The Hood Won't Turn On
Nobody wants a hood that stays silent just when the hob is bubbling away — but the culprit is often a simple electrical hiccup, and fixing it is easier than it sounds:
• Check the power supply — Make sure the plug is correctly inserted, the main switch is on, and there are no issues with fuses or the circuit breaker.
• Download the specific manual from the Faber technical details page for your model if you need detailed instructions.
The Hood Doesn't Extract Properly
Do you find yourself with a kitchen wrapped in a stubborn veil of steam? Often it's a matter of usage habits or neglected maintenance — but with a few adjustments, your hood will be back to capturing everything perfectly:
• Use the hood correctly — Turn it on one minute before cooking to create an airflow that captures steam and fumes; set low speeds for light odours (e.g. boiling pasta), high speeds for frying, strong odours, or multiple dishes; leave it on for 5-10 minutes after cooking.
• Check and clean the filters — Make sure the filters aren't dirty or saturated: wash metal grease filters by hand or in the dishwasher every 2 months (normal use of 3 hours/day); replace carbon filters if you use recirculation mode ("filter mode") as per the manual — essential for hygiene, longevity, and safety.
• Check the configuration and installation — Bear in mind that your hood's performance greatly depends on the type of setup: extraction mode with an external duct is always more effective and quieter than recirculation/filter mode (without external outlet).
Excessive Noise
That humming that sounds like a jet taking off disrupts the peace of your kitchen space? It's usually a sign that air is encountering obstacles — but a quick check can silence it entirely:
• Identify the cause — It's often airflow resistance from saturated filters or a narrow duct (minimum diameter 120–150 mm).
• Clean or replace the filters and check the duct for excessive bends or blockages.
Warning Lights or Flashing Indicators
Flashing lights or alerts on the display can cause a little worry — but in most cases, they're simply a gentle reminder to carry out routine maintenance:
• Recognise the alert — It typically indicates filter saturation.
• Reset from the control panel, as described in the "Use" and "Maintenance" sections of your hood's manual.
• Check model-specific codes in the manual.
Poor Odour Removal
Odours lingering even hours after cooking? A frustrating surprise — but often all it takes is a speed boost or a fresh filter to have the air smelling clean again:
• Increase the fan speed for foods that produce a lot of steam or grease.
• Replace carbon filters regularly in filter-mode models.
• Follow the personalised maintenance intervals in the manual based on your daily use.
WHEN TO CONTACT CUSTOMER SERVICE
If, after these targeted checks, your kitchen hood still isn't back to its best, contact Faber customer service providing your model and serial number for tailored assistance. Visit our support page for direct contacts and authorised service centres: we're here for you — but only once you've tried these DIY solutions first.
Faber gives you simple yet powerful tools to keep your hood at peak performance, turning minor setbacks into opportunities for a kitchen that always delivers.
CONCLUSIONS
With this handy guide, you now have everything you need to independently resolve the most common issues — from cleaning filters to using the right speed settings. A small daily effort — turning the hood on before cooking or cleaning the filters every two months — extends the life of your investment and keeps your kitchen air fresh and odour-free after every meal.
Faber is always by your side: consult the manuals, read our blog posts on choosing and maintaining your hood, and call support only if needed — with your model and serial number at hand. By adopting these small habits, you'll be ready to cook with the confidence of a true professional chef: your kitchen deserves excellence, and now you know exactly how to achieve it.
